Frequently Asked Questions

Bag++ App Questions
  • What happens when my Clip&Go is out of power?

    The Clip&Go will send you an alert via the app when you’re running out of power and the battery needs to be changed.

  • How can I locate my BAG++ if I lose it?

    If your BAG++ is within the Clip&Go maximum range (262 ft) it will be located on the BAG++ App. Otherwise, if your BAG++ is out of range, the last location will be available to you on Google Maps.

  • How do I download the app?

    Our BAG++ App can be downloaded either via the App Store for iPhones or via Google Play for Android.

Bag++ Purchasing Questions
  • What is the warranty of the BAG++?

    The BAG++ has a warranty of 1 year.

  • Can I pick a color when I order?

    Of course! The BAG++ is available in 3 colors: black, grey and brown.

    You can pick and choose your color upon confirmation of your BAG++ order.

  • What payment methods can I use?

    Whether you have VISA, MasterCard or American Express, all credit cards are accepted.

  • How do I get a BAG++?

    You can get a BAG++ via our website.

Bag++ Technical Questions
  • How many devices can I charge simultaneously on the Power Bank?

    You can charge 1 device at a time on the BAG++ Power Bank.

  • How long does the charging process take for the Power Bank?

    The charging process will depend on the type of device you are using. However our Power Bank has an average of charging time of 6 hours.

  • How do I charge the built-in battery in the Clip&Go?

    It’s very easy to open up the Clip&Go and replace the battery. You will just need to flip off the cap, screw off the top cover using a coin and remove the old battery to replace it by a new one. Voila!

  • Does BAG++ use GPS?

    Our Clip&Go works with Bluetooth Low Energy, which is a different technology to GPS as it is intended to provide considerably reduced power consumption compared to GPS.

  • What is the range of the Clip&Go?

    The Clip&Go has a maximum range of 262 feet (80 meters).

  • Do I have to set my BAG++ to airplane mode, and how do I do it?

    You should set your BAG++ to airplane mode every time you’re on a flight. You can select the Airplane Mode function on the BAG++ App.

  • Which phones and devices will work with BAG++?

    BAG++ is compatible with the following devices:

    iPhone 4s, 5, 5c, 5s, 6, 6+, iPod Touch, 5 Samsung, Nexus, HTC, LG and Huawei.

     

Product Questions
  • Does BAG++ have general storage?

    Yes, besides having inside pockets for laptops and tablets, all our bags have space for the rest of your personal belongings.

  • How heavy are the BAG++ bags?

    Our laptop bag weights 1.32 lbs (0.6kg) and our backpack model weights 2.42 lbs (1.1kg).

     

  • What other types of bags does BAG++ offer?

    At the moment BAG++ offers two types of bags:

    • Laptop Bag
    • Backpack

    Any additional models will soon be available on our website.

  • What size laptop can fit in the BAG++?

    Our bags can fit a laptop of a maximum size of 13.3 inches.

Need to know more? Contact us with any additional questions you may have